Working in the Customer Service team you will provide practical engineering support via implementation and the repair of installations. Excellent customer service skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues and provide immediate pre and post purchase support. Your experience and skills. An excellent and effective communicator, with the ability to manage multiple tasks and work as a reliable member of the team. You will possess a can-do attitude and enjoying work with customers and help the company to develop and build relationships. You will have previously
worked in a similar role, using your engineering expertise and skills, helping to support the customer and improve their overall experience.
• Proficient working knowledge and use of Microsoft Office
• Have previously worked as a Field Engineer
• Experience in Customer support/service roles
• Ability to prioritise and work to tight deadlines
• Understanding of working knowledge of HVAC Systems
• Ability to read and understand manuals and schematics
• Comfortable with travel as required for the role
• Practical experience of controls (PLC) and their interconnectivity to HVAC componentry
• Soldiering, Welding and Plumbing skills
• Relevant and up to date qualifications in electrical, H&S, CDM, Plumbing and HVAC.
Benefits:
• Ongoing career progression,
• Medicash wellbeing payback scheme
• discounts on many stores through our wellbeing programmes
• Employee Assistance Programmes
• Bike2Work & EV schemes
• Contributory Pension Scheme
• 30 days inclusive holiday
• Day off for your birthday
