Workplace: Isoplus Piping Systems Ltd, Plumtree Industrial Estate, Plumtree Road, Harworth, Doncaster, DN11 8EW.
– Due to the detailed requirements of the role and its responsibilities, some degree of flexibility about work location, i.e. working from home, will be given.
Key Responsibilities:
1. Technical Support and Troubleshooting:
– Provide technical support to customers and internal teams, including diagnosing and resolving hardware.
– Analyse technical problems and devise solutions or workarounds.
– Document and track customer issues and resolutions in the support database.
2. Product Improvement and Feedback:
– Collaborate with the engineering and product development teams to relay customer feedback and contribute to product improvement initiatives.
– Participate in the testing and evaluation of new products and services.
3. Documentation and Training:
– Develop and maintain technical documentation, manuals, and guides for both internal and external use.
– Conduct technical training sessions for staff and customers on product features and troubleshooting techniques.4. Collaboration and Communication:
– Work closely with engineering, sales, and customer service teams to ensure a cohesive approach to customer satisfaction.
– Communicate effectively with stakeholders at all levels, translating technical details into understandable terms.
5. Continuous Learning:
– Stay abreast of the latest industry trends, technologies, and best practices.
-Participate in professional development opportunities to enhance technical and soft skills.
